These AI Chatbots Are Getting Law Firms SUED in 2025
Sarah thought she was being smart. Her 12 person employment law firm had been drowning in client questions. The same queries over and over. When can I file? What documents do I need? How long does this take?
So when the AI vendor called promising a chatbot that could handle 80% of these questions automatically, it sounded like the perfect solution.
Three months later, Sarah was sitting across from a very angry client whose case had been delayed because the chatbot gave outdated information about filing deadlines.